Shipping & Returns

        Delivery

• International orders will be despatched via TNT/FedEx or DHL, in some cases Post NL.
• Dispatch time may vary according to availability and any guarantees or representations made as to delivery times are limited. Subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
• If your delivery address is in the Islands, delivery times may be extended, depending on where exactly you live.
• Deliveries cannot be made to PO Box addresses. Volt Music Store strongly advises against deliveries being made to hotels or third-party couriers. Any orders made, to be sent to a hotel or a third-party courier, are entirely at the risk of the client. Therefore, we regret to inform, you that Volt Music Store cannot accept any liability for orders that fail to arrive at the hotels or third-party couriers, or are damaged on receipt. We will, however, do what we can to help in cases like these.
• All shipments outside the EU/Schengen Zone are shipped Incoterms DAP. Meaning the receiver is responsible for all import duties and customs clearance costs. Delivery cost charges include shipping costs and insurance only!
  
  

  Cancellations

• Orders may be canceled at any time before they are prepared by our team, simply visit your account and follow the steps for a full refund. If the item has already been despatched then please see our returns policy.

• Under The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013. you have a right to cancel your order in writing (except for customized products) within 14 working days beginning with the day after the day on which the consumer receives the goods. Please see the returns policy for guidance on the method and costs of return.
  
  Returns

• Volt Music Store offers a very helpful and hassle-free returns policy, after all, we are here to help you! Read below to see full details of our returns policy.

• You are entitled to returns as per Dutch Consumer Law.

• You have the right to cancel your order and return your item within the quoted time frame. Please notify us through email of your intention to return your item(s) by following the steps provided. For full return, guidelines read the information below.

• Returns must be shipped to the address! Shipments sent to parcel shops and/or post offices will not be picked up by us, and thus will be returned back to the sender!

   

  Unwanted item/Not faulty

  If you have changed your mind about your purchase, you have 14 days to return it!

  Please make sure you respect the following criteria:

  • Products must be in the unused condition that you received them and in the original box (unmarked) and packaging

  If your return order adheres to the above criteria, please follow these steps:

  -You can download the necessary Claim Form Here.

  -Fill out the form with the necessary information and the item(s) you wish to return.

  -Return the form back to us by email at [email protected] and wait for a confirmation email from us.

  -Please print your returns slip and include confirmation that you will get it by e-mail from us INSIDE the box or bag.

  -Please put the product and the manufacturer’s packaging inside a box or bag.

  -On the OUTSIDE of the box please write:

  • “Volt Music Store” - Returned Items/Not Faulty
  • Van Oldenbarneveltstraat 132, 3012 GW, Rotterdam, The Netherlands
  • Your name
  • Your original order number (which can be found in the “My Orders” section of your account)

  -Unless you have received the wrong or damaged goods, all and any returns are not covered by Volt Music Store. You can of course use any carrier that you prefer for the return. We will come up for the return if it is our fault that you have to return the parcel, for example in case of wrong labeled products.
  In case of an unwanted item or for example, you ordered the wrong size and wish to return it, a refund can be issued once the goods are received and inspected (wear, use, damage). Please note that no shipping costs will be refunded if shipping has been done.

  -You can exchange goods. The new shipment will be handled as a new order and is subject to a shipping fee. Therefore we recommend placing a new order and returning the unwanted goods for a refund. It is faster, easier to handle, and does not cost more.

  NOTE! Customers with outside EU orders before return should make sure to contact their local tax authorities to confirm if any refunds on import taxes need to be settled.

  Please also mark this clearly on the customs declaration (CN22 and /or CN23) on the outside of the packaging. Failure to follow these instructions could result in the parcel being refused access to the NL and being returned to the sender.

  When your refund is processed, the funds will be returned. When you receive the automatic email that confirms the refund, it means that your return has been received and processed.

   

  *Please note for unwanted / not faulty items you will need to pay the postage to get the item to the returns address.

  
  
  

  Faulty Item
  
  If an item is faulty then it will need to be returned to us for a full inspection to ensure it is covered by the warranty. To return a faulty item please follow the procedure below:
  
  
  -Unless you have received the wrong or damaged goods, all and any returns are not covered by Volt Music Store.

  -All used items must be cleaned before returning to us, we cannot deal with any dirty items and they will be returned to you.

  -You can download the necessary Claim Form Here.

  -Fill out the form with the necessary information and the item(s) you wish to return.

  -Return the form to us by email and wait for a confirmation email from us at [email protected]

  -Please print your returns slip and include confirmation that you will get it by e-mail from us INSIDE the box or bag.

  -Please put the product and the manufacturer’s packaging inside a box or bag.

  -On the OUTSIDE of the box please write:

• “Volt Music Store” - Warranty Items/Faulty
  Van Oldenbarneveltstraat 132, 3012 GW, Rotterdam, The Netherlands

• Your name

• Your original order number (which can be found in the “My Orders” section of your account)
  
  
  -Take the parcel to your local post office. We encourage you to use a tracked service when sending any parcels to our return address in The Netherlands. To avoid any delays Volt Music Store cannot be responsible for any undelivered parcels. Please note that you are returning your item/s to our returns address by providing us with the tracking number and company so we can follow up on the status. The cost must be covered by you, the customer.

  NOTE! Customers with outside EU orders before return should make sure to contact their local tax authorities to confirm if any refunds on import taxes need to be settled.

  Please also mark this clearly on the customs declaration (CN22 and /or CN23) on the outside of the packaging. Failure to follow these instructions could result in the parcel being refused access to the NL and being returned to the sender.

  When your refund is processed, the funds will be returned to the original payment method. When you receive the automatic email that confirms the refund, it means that your return has been received and processed.

  Large bulky items cannot be returned via your local address due to bulky size. Please contact our Customer Service agents through the Contact us form if you would like us to arrange a collection for you. Please be aware there is a fee for all collections.

  We will refund you the value of the goods plus what you pay for delivering them back to our warehouse in The Netherlands. N.B.: Please keep the receipt of what you paid for postage. We will contact you when we are processing the return if the cost you paid is not stated in the box. We will only refund up to 35€ for postage costs. If your postage cost is higher, please contact us